Service Excellence And Customer Satisfaction

Service Excellence and Customer Satisfaction

Who We Are: Nacelle is a leading headless commerce platform that turns traditional eCommerce stores into lightning-fast, mobile-first progressive web apps PWAs.

Nacelle is an early stage, venture-backed, fully remote company. We also have raised from notable industry angels including leaders from Shopify Plus, Attentive, and Klaviyo.

The Role: We are looking for a tech savvy Customer Success Manager to increase customer satisfaction through providing post-implementation customer support. The Customer Success Manager will onboard new customers, troubleshoot technical issues, provide timely customer responses to inbound inquiries, support the roll-out of new products, as well as work with the sales team to identify cross-sell opportunities to increase sales.

To be successful as a Customer Success Manager, you should have excellent technology skills and knowledge, as well as sales ability and interpersonal skills. Ultimately, a good Customer Success Manager is tech savvy, analytical, and well organized.