Service Excellence and Customer Satisfaction
Who We Are: Nacelle is a leading headless commerce platform that turns traditional eCommerce stores into lightning-fast, mobile-first progressive web apps PWAs.
Nacelle is an early stage, venture-backed, fully remote company. We also have raised from notable industry angels including leaders from Shopify Plus, Attentive, and Klaviyo.
The Role: We are looking for a tech savvy Customer Success Manager to increase customer satisfaction through providing post-implementation customer support. The Customer Success Manager will onboard new customers, troubleshoot technical issues, provide timely customer responses to inbound inquiries, support the roll-out of new products, as well as work with the sales team to identify cross-sell opportunities to increase sales.
To be successful as a Customer Success Manager, you should have excellent technology skills and knowledge, as well as sales ability and interpersonal skills. Ultimately, a good Customer Success Manager is tech savvy, analytical, and well organized.
This role will report directly to the Director of Customer Success and will work closely with the Sales, Marketing and Engineering teams.]
Service Excellence and Customer Satisfaction Video
Customer Service Vs. Customer ExperienceService Excellence and Customer Satisfaction - good
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