Define great customer service
by Mike_B
Jul 14, · Good customer service refers to the quality and timely assistance provided by a business and its employees to the people who use or buy its products and services. Customer service may encompass everything from assisting consumers with purchases to resolving after-sales problems online. Jun 03, · “Great customer service is all about exceeding customer expectations.” “It doesn’t matter who you speak to in in organisation you get a consistently good experience or problem resolution.” “The best service is no service.”. Apr 15, · Increasingly, great customer service means: Service that is fast (“real-time” or “always on” in marketing-speak) Service that is personalized Service that provides a connected experience Service that’s proactive, offering a resolution before an issue or disruption occurs. Read more