Good customer service interview questions
by Mike_B
Jun 11, · Example: “In my previous job, I found that team collaboration and use of customer service tools will help in managing my workload.” What do you know about our product service or company? Interviewers ask this question to see if you have done enough research into the company. Aug 30, · It's usually best to follow this sort of explanation with a concrete example from your experiences, either as a customer or working in customer service. 2. Talk about your experiences as a customer If you lack experience in customer service, this is a good way of including a concrete example in your answer. Oct 05, · Example:"It's absolutely vital for customer service representatives to have empathy, particularly when customers are upset. When I take the time to truly listen and understand their point of view, it helps me problem-solve much better, and it helps the customer see that the company cares about them.". Read more