What to know for a customer service interview
by Mike_B
Apr 04, · Especially in a job interview for a customer service role, it's important that you prove to the hiring manager that you understand how to convey the right messages with your appearance and demeanor. This might mean keeping your makeup or jewelry more (or less!) conservative than you would during your off-time, or just making sure that your interview outfit . 1. Tell me about a situation where you had to deal with a difficult customer and how you resolved the issue. In a previous customer service position for a television company, I encountered a customer who was very upset because his equipment Estimated Reading Time: 4 mins. Oct 05, · They must clearly communicate with customers, both by answering questions or explaining policies in addition to actively listening to the customer. It's vital to remain positive, even with an upset customer. Finally, solving problems for customers is both a skill and a necessary qualification for the position.". Read more